Forms, guidance, and helpful resources.

Submit a reimbursement, report an incident, register as a worker or provider, and read our guide to what Home Care Package funds can and can’t cover.

Reimbursement

Aged Care Reimbursement.

Submit a reimbursement request for eligible aged care expenses.

If you’ve paid for a service or expense covered by your aged care package, you can claim it back here. You’ll need the original invoice or receipt and the date of the expense ready before you start.

What you’ll provide

First & last name
Date of birth
Contact number or email
Date of expense
Amount in AUD
Service description
Invoice number
Who the claim is for
Receipt photo or scan

Form pending

Our reimbursement form is being connected to Jotform.

In the meantime, our team can take your request directly. Call us during office hours, or send us an email with your invoice attached and we’ll come back to you within one business day.

1800 312 633 Email us

Safety & Quality

Incident Report.

Report an incident, near miss, or hazard.

Every report helps us maintain the safety and quality standards we’re registered to. If you’ve witnessed or experienced something that needs raising, please let us know — whether it’s urgent or just something worth noting.

For anything urgent or after hours, call us on 1800 312 633 or our after-hours line on 0448 754 953.

What you’ll provide

Report type (incident, near miss, hazard)
Date and time
Location
Description of what happened
Your name & contact number

Form pending

Our incident reporting form is being connected to Jotform.

For urgent matters, please call us straight away. For non-urgent reports, email the details below and a team member will follow up within one business day.

1800 312 633 After hours Email us

Join our team

Worker Registration.

Take the first step in your aged care career.

Whether you’re newly qualified or experienced in aged care, we’d love to hear from you. Tell us a little about your experience and we’ll be in touch about current opportunities across our team.

What you’ll provide

First & last name
Email & phone
Relevant experience
Certificates (optional)

Form pending

Our worker registration form is being connected to Jotform.

In the meantime, head to our careers page to learn more about life at Enrich Home Supports, or email your CV directly and we’ll be in touch.

Visit careers Email your CV

Partner with us

Provider Registration.

Service providers can register with Enrich Home Supports to be considered for sub-contract opportunities across our coverage areas — Sydney’s Inner West, Greater Western Sydney, Western Sydney, and South Western Sydney.

What you’ll provide

Business or trading name
ABN
Contact person
Email & phone
Services offered
Confirmation of valid insurance

Form pending

Our provider registration form is being connected to Jotform.

To register interest in the meantime, email your business details, ABN, and a list of services offered to our team.

Email your details

Knowledge Hub

What Home Care Package funds may cover — and what they usually don’t.

A plain-English guide to where your Home Care Package can and can’t be spent. Use it as a starting point, then talk to your Care Manager about your individual plan.

What HCP funds may cover

Services and equipment your package can typically be applied to, in line with the Support at Home programme.

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Personal CareAssistance with showering, bathing, dressing, grooming, and toileting.
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Nursing & Clinical CareWound care, medication management, continence support, and palliative care.
✓
Allied HealthPhysiotherapy, podiatry, occupational therapy, and speech pathology.
✓
Domestic Assistance & CleaningHelp with cleaning, laundry, and meal preparation.
✓
Home Maintenance & SafetyMinor repairs, safety-related maintenance, and assistive technology like grab rails or panic alarms.
✓
Transport & Social SupportTransport to appointments or community activities, and companionship visits.
✓
MealsPreparation of meals and assistance with nutrition (but not the cost of the raw ingredients themselves).

What is usually excluded

Costs that typically can’t be claimed against a Home Care Package, and are usually paid privately.

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General Living ExpensesRent, mortgage payments, utility bills, and standard groceries.
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Medical CostsItems covered by Medicare, PBS, or private health insurance (e.g. prescriptions, GP visits).
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Entertainment & LeisureTickets for events, club memberships (e.g. gym, RSL), or pay-TV services.
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Holidays & TravelFlights, accommodation, and personal travel costs.
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Major Home RenovationsStructural changes or upgrades that increase property value (e.g. new kitchen, painting).
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Household AppliancesWhitegoods, electronics, and furniture — unless specially designed to address a care need.
×
Home Care Package FeesYour basic daily fee or income-tested care fee.

Sources

Need a hand?

Questions about any of these forms?

Our team is here to walk you through reimbursements, incident reporting, or registration. Call us during business hours, or send a message and we’ll be in touch within one business day.