Frequently Asked Questions.

Support at Home is for older Australians aged 65 years or over (or 50 years or over for Aboriginal and Torres Strait Islander peoples). You can register through My Aged Care online or by calling 1800 200 422.

From there, a My Aged Care assessor will speak with you about your needs and approve the right level of support.

That's fine — many of our clients come to us before they've spoken to My Aged Care. We can walk you through the application process, help you prepare for the assessment, and answer any questions about the program in plain English.

Once you have your My Aged Care approval and have chosen Enrich Home Supports, we typically have your care plan agreed within a few days and first visits scheduled shortly after — often within the same week.

For urgent situations (such as hospital discharge), we can move faster — please call us.

Personal Care, Domestic Assistance, Nursing Care, Allied Health, 24-Hour Care, Meal Preparation, Social Support and Respite Care — plus Specialist Care covering Complex, Dementia, Respite, Palliative, Post-Operative and Private nursing.

You can see the full service set on our services page.

Yes — your circle of care is a dedicated Care Manager and a small, consistent carer team who become familiar with your routines, preferences, and culture.

Yes. Care plans are co-designed and reviewed every quarter, with family involvement if you choose, and adjusted as your needs change.

Yes. Our Registered Nurses coordinate directly with GPs, specialists, hospitals and allied health professionals as part of your care plan. We can send progress reports back to referring clinicians and attend appointments when needed.

Weekday daytime support starts from $88 per hour. Simple price list, weekly itemised statements, and no onboarding or exit fees. Most clients use their approved Support at Home funding to pay for services.

You can see our full rate card on the pricing page.

No. We provide a free in-home assessment with a Care Manager.

Care Management covers Registered Nurse oversight, coordination, scheduling, and ongoing care-plan review. It is billed separately from face-to-face care hours under your approved Support at Home plan.

Enrich Home Support is part of The Co-Group and the Enrich family of services, alongside Enrich Abilities. The Co-Group is a registered charity (ABN: 53 623 832 039).

Our teams support older Australians across The Hills, Windsor, Richmond, and Blacktown in NSW. If you're not sure whether we cover your suburb, please get in touch on (02) 9138 3260.

Yes. We operate as an approved Support at Home provider under the Aged Care Quality Standards, with Registered Nurse-led care plans. Police checks, WWCC, and vaccination compliance apply across our team.

Our After-Hours Booking team is available on 0448 754 953:

• Weeknights from 4:00pm to 8:00am
• 24-hour coverage on Saturdays and Sundays
• 24-hour coverage on public holidays